Privacy Policy
Effective Date: March 16, 2025
This Privacy Policy explains how The Country Bank of Needham (“we”, “us”, or “our”) collects, uses, discloses and protects information when you visit or use our website at www.thecountrybankofneedham.com (the “Site”) and when you use our online or mobile services.
1. Information We Collect
We collect information that you provide directly and information that is collected automatically when you use the Site or our services.
- Personal Information: name, address, phone number, email address, Social Security number (only where necessary and protected), date of birth and other identifiers you provide when opening accounts or applying for services.
- Account & Transaction Information: account numbers, balances, deposit and withdrawal history, payment and transaction details.
- Identity & Verification Information: government ID, employment information, tax ID, credit score or reports when required for lending or onboarding.
- Device & Usage Data: IP address, browser type, operating system, referring/exit pages, pages viewed, and other analytics collected via cookies and similar technologies.
- Communications: information from emails, calls, chat messages, or other communications with our customer service team.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve banking products and services;
- Process applications, payments, transfers, and requests;
- Verify identity, prevent fraud, and meet regulatory and compliance obligations;
- Communicate with you, send statements, notices, and updates;
- Personalize your experience and provide customer support;
- Perform analytics, security monitoring, and audits;
- Conduct marketing and outreach where permitted by law (you may opt out — see “Choices”).
3. Sharing & Disclosure
We may share information as follows:
- With service providers: third-party vendors who help deliver services (payment processors, hosting, analytics, identity verification). They are contractually restricted from using data for other purposes.
- For legal & compliance reasons: to comply with laws, respond to subpoenas, enforce agreements, or protect rights and safety.
- With financial institutions: joint processing partners, correspondent banks, or as necessary to complete transactions.
- In a business transfer: in connection with mergers, acquisitions, reorganizations, or asset sales (you will be notified where required by law).
- With your consent: when you specifically authorize sharing (for example, to link third-party financial apps).
4. Cookies & Tracking
We and our partners use cookies, web beacons, and similar technologies to operate the Site, analyze usage, and deliver tailored content and advertising. You can control cookies through your browser settings. Disabling certain cookies may impact functionality.
5. Security
We maintain administrative, technical, and physical safeguards to protect your information. These include encryption, secure access controls, and monitoring. However, no method of transmission or storage is 100% secure; absolute security cannot be guaranteed.
6. Data Retention
We retain personal data as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and legal requirements.
7. Your Rights & Choices
Depending on your jurisdiction, you may have rights including:
- Access: request a copy of personal information we hold about you.
- Correction: request correction of inaccurate data.
- Deletion/Restriction: request deletion or restriction of processing (subject to legal/regulatory exceptions for banks).
- Opt-out: opt-out of certain marketing communications at any time by following unsubscribe instructions or contacting us.
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA). If you are in the EU/EEA, you may have rights under the GDPR. We will respond to verifiable requests consistent with applicable law.
8. Children
Our services are not directed to children under 13 (or higher age where required). We do not knowingly collect personal information from children without parental consent. If you believe we have collected such information, contact us to request deletion.
9. Third-Party Links & Services
The Site may link to third-party websites and services. We are not responsible for their privacy practices. Review the privacy policies of any third-party services you use.
10. International Transfers
We may transfer information to service providers or affiliates located outside your country. Where required, we implement safeguards to protect your personal information consistent with local laws.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the revised policy on this page and update the “Effective Date” above. Material changes will be communicated as required by law.
12. How to Contact Us
If you have questions, want to exercise your privacy rights, or wish to make a complaint, please contact us:
- Website: www.thecountrybankofneedham.com
- Privacy Contact Email: privacy@thecountrybankofneedham.com (Please confirm this address before publishing.)
- Mailing Address: Please visit our Contact page for office addresses and phone numbers.
For banking-specific privacy notices (such as those required by federal or state regulators), additional privacy disclosures may be provided separately or at account opening.
